Refund policy
Return Window and Eligibility
Drinknix accepts returns within 30 days from the date of delivery. This return window is our own store policy; there is no statutory cooling-off period for online purchases under US federal law. To qualify for a return, products must remain in their original condition, unused and unworn, with all original packaging, labels, tags, manuals, accessories, inserts, and included components intact. Items showing signs of use, wear, damage, alteration, missing parts, or improper handling may not be eligible for a refund or exchange. We reserve the right to inspect all returned merchandise before approving refunds, exchanges, or store credit.
How to Initiate a Return
To start a return, please contact us before shipping any items back. Reach out via email at content@drinknix.shop or call us at (251) 387-1282. When you contact us, please provide your order number, the item(s) you wish to return, and the reason for the return. If applicable, include photographs showing any damage, defects, or discrepancies. Our customer service team will review your request and, if approved, provide you with detailed return instructions and, where applicable, a prepaid return shipping label.
Return Shipping
Customers located within the United States are eligible for free return shipping on approved returns. Once your return request has been reviewed and approved, Drinknix will provide a prepaid return shipping label or detailed instructions, depending on the nature of your return. Please follow all instructions carefully to maintain eligibility for free return shipping. Returns initiated without prior approval or sent to an address other than the one we provide may not be processed.
Return Address
After receiving approval and return instructions from our team, send your return to:
Drinknix
1813 N 72nd Ln
Phoenix, AZ 85035
United States
Do not ship returns without first contacting us and receiving confirmation and instructions. Unsolicited returns may be refused or delayed.
Return Packaging Requirements
You are responsible for securely packaging all returned items to prevent damage during transit. Use adequate cushioning and protective materials. Whenever possible, return products in their original packaging with all accessories, manuals, labels, inserts, and components included. Damage that occurs during return shipping due to inadequate packaging may affect your eligibility for a full refund.
Refund Method and Timing
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method used at the time of purchase. Please allow 5–10 business days after approval for the refund to appear in your account, depending on your bank or credit card issuer's processing time. Drinknix does not charge restocking fees on approved returns submitted within the eligible return period.
Exchanges
If you would like to exchange an item for a different size, color, or product variant, please contact us at content@drinknix.shop or (251) 387-1282. Exchanges are subject to product availability. We recommend initiating a return for a refund and placing a new order separately to ensure you receive your preferred item promptly, especially if stock is limited.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, malfunctioning, incomplete, or incorrect item, please contact us immediately at content@drinknix.shop or (251) 387-1282. Provide your order number, a description of the issue, and photographs of the product, packaging, and shipping label if possible. We will review your claim promptly and, upon verification, offer a replacement, exchange, full refund, or other appropriate resolution at no cost to you. You will not be required to pay return shipping for items that arrive damaged, defective, or incorrect due to our error.
Non-Returnable Items
Certain items may not be eligible for return due to health, safety, or hygiene reasons, or because of their nature. Non-returnable items may include, but are not limited to:
- Perishable goods, beverages, or food products once opened or past their expiration date
- Personal care items, health or hygiene products that have been opened or used
- Gift cards or digital products
- Items marked as final sale, clearance, or non-returnable at the time of purchase (if clearly indicated on the product page)
If you have questions about whether a specific item is returnable, please contact us before completing your purchase.
Order Cancellation
You may cancel your order before it has been shipped. To request cancellation, contact us immediately at content@drinknix.shop or (251) 387-1282 with your order number. If we can stop the order before it ships, we will process a full refund to your original payment method. Once an order has shipped, cancellation is no longer possible; however, you may return the item(s) in accordance with this Return and Refund Policy once delivered.
Partial Refunds
In certain situations, partial refunds may be granted, including but not limited to:
- Items returned with obvious signs of use, wear, or damage not caused by Drinknix
- Items returned without original packaging, accessories, manuals, or components
- Items returned outside the approved return window but accepted at our discretion
We will notify you if a partial refund is approved and explain the reason for the adjustment.
Late or Missing Refunds
If you have not received your refund within the expected timeframe after approval, please first check your bank account or credit card statement again. Then contact your credit card company or bank, as processing times vary by institution. If you have done all of this and still have not received your refund, please contact us at content@drinknix.shop or (251) 387-1282, and we will assist you in locating your refund.
Contact Information
If you have any questions, concerns, or requests related to returns, refunds, exchanges, damaged products, or order issues, please contact Drinknix:
Email: content@drinknix.shop
Phone: (251) 387-1282
Address: 1813 N 72nd Ln, Phoenix, AZ 85035, United States
Our customer service team is available to assist you and ensure a smooth, fair, and transparent return and refund experience.
Changes to This Policy
Drinknix reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.
Governing Law and Dispute Resolution
This Return and Refund Policy is governed by and construed in accordance with the laws of the State of Arizona and applicable federal law of the United States, without regard to conflict of law principles. Any disputes arising from returns, refunds, or this policy shall be resolved in the state or federal courts located in Maricopa County, Arizona.